Access to information

This manual tells you how to ask Linux Exercises for a record, and which records the business holds. Listing a record does not by itself give a right to it.

Effective 10 November 2026. This manual is available on the website. Ask the information officer to arrange an inspection at the physical address, or to send a copy.

The private body

Linux Exercises is operated by JA NICE (Pty) Ltd, a private body, enterprise number K2021856829. The website is https://www.linuxexercises.com.

Head of the body and privacy and PAIA contact: Joshua Roode, Director. Email josh@ja-nice.co.za. Telephone 067 070 8915. Physical address: 64 Knights Ridge, Grand National Boulevard, Milnerton, Western Cape 7441, South Africa. Postal address: 6 Graaff Avenue, Milnerton, Western Cape 7441, South Africa. No deputy information officer has been designated.

The section 10 guide

The Information Regulator publishes a guide that explains how to use PAIA, including requests, assistance, fees, complaints, and court remedies. The guide and its language editions are available from the Regulator’s PAIA resources. Ask the information officer if you need help obtaining a copy.

Records available without a request

• The public lessons, guides, and pricing page.
• This manual, the privacy notice, and the terms.

There is no current voluntary-disclosure notice under section 52.

Records we hold

• Company records: the operator particulars and correspondence with the information officer, including privacy and PAIA requests and the response.
• Accounts: name, email address, password hash, recovery-key hash, and the time the account was created.
• Sessions: a hash of the session cookie and its expiry. The cookie itself stays in the browser.
• Lesson records: lesson identifier, whether a hint was used, and the completion and practice times.
• Orders and payments: plan, amount, status, access date, cancellation flag, payment amount and time, and a subscription token when a checkout exists. Card numbers are not stored. Raw payment notifications are not stored.
• Technical logs that the website host and the API server keep to deliver and protect the service.

Guest progress, practice transcripts, command history, and the currency choice stay in the learner’s browser. They are not company records unless the learner submits them, for example by checking an exercise or saving progress to an account. A submitted exercise transcript is graded and is not stored in the database.

Other laws

Some records are also kept because another law applies. Those laws can include the Companies Act 71 of 2008, the Protection of Personal Information Act 4 of 2013, PAIA, the Electronic Communications and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008 where a subscription is sold, and the Tax Administration Act 28 of 2011 for a tax record. A record is kept under one of these laws only where that law applies and the record exists. This list is not a claim that every record, or a VAT registration, exists.

Personal information

The purposes, the people the information is about, the recipients, cross-border transfers, and security measures are set out in the privacy notice. That notice is part of this manual for section 51 of PAIA as amended by POPIA.

How to ask for a record

Send the request to the information officer with enough detail to find the record. Use Form 2 of the PAIA Regulations, or an email to josh@ja-nice.co.za with the subject “Linux Exercises PAIA”. Say whether you want a copy or to inspect the record. Identify the right you want to exercise or protect, and why the record is needed for that right. A representative must show authority. Ask for help if a disability, language, or another barrier makes the form difficult. We will help reduce a clear request to writing.

We may ask for proportionate proof of identity, and for proof that you may act for someone else. Please do not send an identity document unless a necessary check cannot be done another way. If the record contains another person’s information, we may need to notify that person before a decision.

The information officer will decide within 30 days and will tell you the decision, any fee, and the form in which access will be given. The period may be extended once, by up to a further 30 days, where the Act allows it. The extension notice gives reasons and the remedies. A failure to decide in time is a deemed refusal. If the request is refused, the notice will give the ground and explain that you may complain to the Regulator or go to court. There is no compulsory internal appeal for this private body.

Fees and complaints

Fees are the fees in the current PAIA regulations. The Regulator publishes the schedule on its PAIA fees page. Asking whether we hold your personal information does not attract a request fee. Objection, correction, and deletion requests do not attract one either. We tell you any access fee before we do work that attracts it.

A complaint can generally be lodged with the Regulator using PAIA Form 5 within 180 days of the refusal or deemed refusal, subject to the applicable rules. Court relief is also available. An informal follow-up with us does not suspend those periods.

Information Regulator: inforegulator.org.za/paia · enquiries@inforegulator.org.za · 010 023 5200. PAIA complaints: PAIAComplaints@inforegulator.org.za.

Contact

Put “Linux Exercises PAIA” in the subject line. No deputy information officer has been designated.